WhatsApp Quick Replies for Tourism: Templates and Best Practices

In tourism, the first business to respond usually gets the booking. WhatsApp quick replies let you respond in under 60 seconds, even when you're busy running a tour. Here's how to set them up and the exact templates we recommend.

Why Speed Matters

Our data shows that responding within 5 minutes gives you a 75% chance of converting an inquiry into a booking. Wait 2 hours, and that drops to 30%. Wait a day, and you've lost the customer to a competitor who responded faster.

Quick replies solve this by letting you send a professional, personalized response with just two taps — even from your phone while you're leading a tour.

Essential Quick Reply Templates

Set up these templates in your WhatsApp Business app:

1. Availability Check

"Hi! Thanks for your interest in [Activity Name]. Yes, we have availability on [date]. The tour runs from [time] to [time] and includes [inclusions]. Would you like to reserve spots for your group?"

2. Pricing Inquiry

"Hi! Great question. Our [Activity Name] is $[price] per person, which includes [inclusions]. For groups of 4+, we offer a [discount]% discount. Would you like to book?"

3. Pickup Logistics

"We offer free pickup from hotels in [area]. Just send us your hotel name and we'll confirm the pickup time (usually 15-30 minutes before the tour starts). Which hotel are you staying at?"

4. Group Discount

"For a group of [number], we can offer [discount]% off — that's $[price] per person instead of $[regular price]. Want me to hold those spots for you?"

5. Booking Confirmation

"Confirmed! You're booked for [Activity] on [date] at [time]. Pickup from [hotel] at [pickup time]. Please bring: [items]. See you soon!"

Best Practices

• Keep it conversational: Sound human, not robotic. Use the customer's name when possible.
• Always end with a question: Keep the conversation going and move toward the booking.
• Use labels: Organize contacts as New Lead → Quoted → Booked → Completed → Review Requested
• Set away messages: When you can't respond immediately, set an auto-reply with expected response time.
• Follow up: If someone asked about a tour but didn't book, follow up 24 hours later with a friendly reminder.

Setting Up in WhatsApp Business

1. Open WhatsApp Business → Settings → Business Tools → Quick Replies
2. Tap the "+" button to create a new quick reply
3. Type your message template and assign a shortcut keyword (e.g., /avail, /price, /pickup)
4. In a chat, type "/" to see all your quick replies and select the right one
5. Customize the template with specific details before sending